Green Rack Solar

From the very beginning, working with Scott, we received great service on our solar journey. The design options were fair, as we other supplier options we pursues through Energysage. We ended choosing the more simple panel design proposed by Green Rack covering 80% of our usage. We ran into odd permitting issues with our house occupancy, and were greatly assisted by Mary to address this city issue. This took us months to resolve, and Mary helped us the whole time. She handled all the solar permitting, without any extra inputs from us. Installation took two trips, as our installation manager Josh found some wrong panels were delivered. Rather than try to make them work, Josh stopped the install, making sure all the proper components were used per the design specs. one week later, the install was completed, by another install team coordinated by Todd the ops manager. Mary organized the final inspections and electric company visits. We had one last issue With the electronic control signals. A text to Scott resulted in the service tech Tyler arriving at the house in less than two hours, troubleshooting the problem (outside in a rainstorm), and getting the new system running, generating our first solar power. It has been over two weeks now, and the system is generating electricity, slightly over the design targets. Perfect! The customer service of each and everyone at green rack was high quality, with fast and friendly responses, and technically accurate content. All coordinated through Scott, a great team indeed. The installers were respectful to our property, and each other. We were glad to have them at our house, for both efforts I highly recommend using green rack for your residential solar design and installation needs .

I have been debating on adding solar panels for a couple years but have been very reluctant because of not having enough background or comfort knowing who are the companies that stand behind what they do. I was given a recommendation from an acquaintance after seeing his install. He highly recommended them and I can say he was right about that. I worked with Scott from sales for several weeks as I asked tons of questions and threw different ideas to find the ideal system. Scott never pressured me into something I was not comfortable with, he wanted to make sure he answered all questions even if it went having to talk to someone else and get back to me. Making sure I was getting a good deal, I did my homework and reached out to other companies. Some pressure you into signing contracts and some are not forthcoming with why they picked the hardware they did. Turns out I am getting what I feel is the best equipment at the best price. Once it was time for installation, Keegan was on top of everything. When he first showed up we walked the whole plan end to end. He made sure to answer all questions and concerns and even gave me options after we looked at some things to possibly make it better. When they had to make some adjustments with the panel layout he walked me through it, explained the reasoning and wanted to make sure I was comfortable with the adjustment. The team did a great job to complete the install in a couple days. Tyler worked with me to make sure that we got the power run back to the house in an ideal way, even boring under the driveway. The team that did the permitting and power company applications kept me informed as the process moved along. The only feedback I would give - west Penn power is slow moving so expect delayed timelines when dealing there. - There was one or two instances where adjustments were made to the original plans. Those adjustments were agreed upon and did not make it to the ops team. These instances were quickly rectified with a couple phone calls. So I don’t mark them for it. You cannot go wrong!

I got panels put on a year ago and contacted them after about two panels that were not straight. Everyone that sees my house ask why is the one panel sticking up. It is an eye sore and would not recommend them how feeling like once they got their money they didn’t care.

As of Apr 1, 2025 my solar system is up and running. All completed in a very professional manner by the Green Rack Solar team from Columbus, Ohio. After all of my research and discussions with multiple installers I decided to go with the Green Rack Solar company. When comparing cost, equipment, and support I decided Green Rack Solar provided the best value. I started my research by submitting information on the EnergySage website. That site resulted in 7 quotes from different solar companies. I narrowed that list down to three companies and then contacted each POC by phone. All reps were knowledgeable and very helpful answering my questions about solar. From that point I picked Green Rack Solar. I worked a lot with Scott McKinstry. We discussed different hardware, system size, pros and cons of different mounting locations and details about warranties and support. When Scott couldn’t answer my questions someone else from within the company either called or responded by email to address my question. At some point I feel like I talked to everyone in the company. A site visit was completed where multiple pictures were taken and my questions related to the system design were answered. Next, a contract was signed on the Feb 1, 2025. Around the same time, I started working with Joseph Foster. Joseph kept me updated on the different paperwork parts of the electric company’s approval process. All in all, the process was quicker than I expected. Once everything was approved an installation date was coordinated. The installers showed up on time and worked to complete different parts of the install. The install team explained things as they went and photographed every aspect of the install. Panels were not installed due to windy conditions but they rescheduled a second visit and quickly completed the install. My electric company updated my meter and issued the Authority to Operate soon after the install. I received instructions to energize the system. Breakers were turned on, a monitoring app was downloaded, account information was provided and I was able to see various aspects of the system and the electricity it was generating. I would recommend Green Rack Solar to anyone interested in having a system installed. If you are just starting to research a solar system for yourself or if you are ready to pick a company now, I would definitely recommend reaching out to Green Rack Solar.

This has been our 4th solar system installed. But this is the 1st time we used Green Rack Solar (our other systems were in California). We had this system installed this past fall on our new home in PA. Green Rack Solar and Scott McKinstry Josh & Mary were all great to deal with. They even suggested a roofer before our system was installed who turned out to be great as well. I would highly recommend them!

The Greenrack team was clear and professional from quoting to final installation. I would recommend them to others!